Poker Fraud Alert
Her top most priority is to keep customers’ account safe and secure. We have added Text Fraud Alerts as part of our debit card protection program.
Cardholders will soon begin receiving text alerts when suspicious activity is detected on their debit card. If you receive a “fraud alert,” reply Yes or No to confirm or deny the activity.
If you reply No (the activity is fraudulent), you’ll quickly receive a follow up text to let you know that a SHAZAM fraud Specialist will call you soon to help protect your account.
We’ll also automatically block your debit card to prevent any additional fraudulent activity.
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If you reply Yes (the activity was legitimate), you can continue to use your debit card as normal. If you don’t reply to the text, or your phone number is not a mobile number, we’ll attempt to reach you via automated voice call.
Text message alerts from: 72718 or 1-888-530-1648 or 202-852-9261
Automated phone calls from: 855-219-5399
Make sure to save these numbers to your contacts so you don’t miss any alerts. This added protection to your debit card is automatic and text message alerts are free. Also remember to update the bank with changes to your phone number(s). Thank you.
If you have any questions, or ever see a suspicious transaction on your debit card, please call m15-382-2191.